Frequently Asked Questions

Adding products is simple - just copy, paste, review, and publish.

Copy the product URL from any supplier like Amazon, AliExpress, Alibaba, or Etsy. Paste it into the Product Upload dashboard. Our AI automatically extracts the title, description, images, variants, and pricing. Review the details, make any edits you like, then click "Publish" to push it straight to your store.

Product Upload works with virtually any website - over 100 verified suppliers and millions of other product pages across the web.

Verified suppliers include Amazon, AliExpress, Alibaba, Etsy, eBay, Walmart, Shein, Temu, TaoBao, CJ Dropshipping, Printful, and many more. You can also import from any WooCommerce, Shopify, Magento, PrestaShop, or BigCommerce store.

If a product page has structured data, Product Upload can extract it.

Product Upload supports importing to Shopify, Wix, Squarespace, WordPress (WooCommerce), and BigCommerce.

Each platform has its own integration method - Shopify and Wix use app installs, while Squarespace and WooCommerce connect via API keys. Setup takes under 5 minutes for all platforms.

We also offer free CSV import templates for each platform - visit Templates to download them.

Yes. You can paste multiple product URLs at once to import them in a single batch, rather than one at a time.

This is especially useful when sourcing from supplier catalogs or migrating products between stores. If you're migrating to a new platform, check out our free 301 Redirect Template Ecommerce Migration to avoid losing SEO rankings.

Product Upload uses AI to automatically generate optimized titles, descriptions, and tags based on the source product data.

You can customize the AI output with your own brand voice, target keywords, or formatting preferences using the Customize menu before publishing.

Yes. In the "Customize" menu, you can set a Price Multiplier that automatically adjusts pricing during import. For example, setting it to 2.5 will mark up all imported products to 2.5× the supplier's listed price.

This makes it easy to maintain consistent margins across your catalog without manual price editing.

Absolutely. After the AI extracts and enhances your product data, your product will be imported as a draft. You can then edit the title, description, images, pricing, variants, tags, and SEO fields before publishing it to your live store.

The Custom AI Prompt field in the Customize menu lets you give specific instructions to the AI during import. Keep your instructions clear and concise for best results.

Good examples: "Write descriptions in a luxury brand tone" or "Include the product EAN in the barcode field" or "Translate all content to French."

Avoid overly long or complex prompts - the AI can lose focus if given too many instructions at once. Start with one or two key requirements and add more as you test the results.

Balanced mode is faster and works well for most imports. Quality mode uses a more powerful AI model that is slower but significantly better at detecting all product variants, colours, and sizes.

If you are importing products with many options or from sites with complex variant structures, switch to Quality mode in the Customize menu. You can also enable Aggressive variant detection for the best results on tricky product pages.

By default, imported products may have inventory set to "not tracked." To change this, go to the Customize menu and set inventory tracking to "Tracked."

You can also set a default stock level so every imported variant starts with a fixed quantity in stock. This is useful if you want products to appear as available immediately after publishing.

Products are often imported as Drafts by default so you can review them before they go live.

To make them visible, go to your store admin, change the product status to "Active," and ensure it is assigned to the appropriate sales channel. On Shopify, check that the product is added to the "Online Store" sales channel.

This can happen for a few reasons. Some websites store images inside the product description HTML rather than the main image gallery, which makes them harder to extract.

Other sites use lazy-loading, CAPTCHA walls, or bot-detection that can block image downloads. If this happens, try re-importing the product or manually adding the missing images from the source page.

There are a few reasons variants might not all come through.

Some supplier websites list each colour as a separate product page with its own URL. In that case, you would need to import each colour individually. Other sites use complex JavaScript to display variant options which can make them harder to detect.

To improve variant detection, go to the Customize menu and switch the AI Mode to "Quality" - this uses a more powerful model that is better at picking up all variants. You can also enable "Aggressive" variant detection mode for tricky product pages. If variants are still missing after these changes, contact support with the product URL and we will investigate.

Some supplier websites use automatic currency conversion based on the visitor's location. This means the scraper may pick up a price in a different currency than expected.

You can use the Price Multiplier setting in the Customize menu to adjust for currency differences. For example, if prices are coming through in cents instead of dollars, setting the multiplier to 0.01 would correct this.

We are continuously adding regional proxy support to improve currency accuracy. If you notice consistent pricing issues with a particular site, reach out to support and we will look into it.

This usually happens when the supplier website blocks automated access. Sites like Temu and Shein are known to have strong anti-bot measures that can cause imports to fail, sometimes after a few successful imports.

Try the following: wait a few minutes and try again, try a different product from the same site, or try importing from the same supplier on a different marketplace (e.g. if Amazon blocks, try AliExpress for the same product).

If the issue persists, contact support with the URL and we will investigate whether there is a workaround.

This is usually caused by your local network blocking the connection to our servers. It is most common on corporate or restricted Wi-Fi networks.

Try these steps: refresh the page, clear your browser cache, try loading the app in an incognito or private browsing window, or switch to a different network such as a mobile hotspot.

If the issue clears up on a different network, your original network likely has a firewall or DNS restriction blocking the connection.

Product Upload never removes products after they are imported - once published, they belong to your store.

If products have gone missing, check for other apps that may have modified or deleted listings, or review your store's activity log for any manual changes.

Make sure you are pasting the full product page URL (not a search results or category page). The URL should point to a single product.

You cannot upload product images or type product names directly - the app requires a valid URL from a supplier website.

If the site is behind a login wall or uses heavy JavaScript rendering, the product data may not be accessible. Try a different product from the same site, or contact support and we will look into adding compatibility.

Yes. Product Upload has a native Shopify app integration. Install it from the Shopify App Store, connect your store, and start importing products in under 2 minutes.

It supports all Shopify product fields including variants, images, tags, SEO meta fields, and inventory tracking.

Yes. Product Upload integrates directly with Wix e-commerce stores. Install the Wix app, connect your site, and import products with full support for product galleries, categories, weights, and dimensions.

Product Upload supports WooCommerce via CSV export. Import your products into the Product Upload dashboard as usual, then select the products you want to export, click "Send to Platform" at the top, and choose WooCommerce.

This will generate a CSV file formatted for WooCommerce's built-in product importer. In your WordPress admin, go to Products > Import, upload the CSV file, and follow the mapping steps. This process works for both single and bulk product exports.

Need to understand the WooCommerce CSV format? Download our free Woocommerce Product Csv Template or grab the Woocommerce Product Csv Agent Skill for technical details.

No. Product Upload focuses on the sourcing and listing creation stage - getting products from supplier websites into your store quickly and accurately.

For ongoing inventory sync or automated order fulfillment, you would use a dedicated dropshipping or fulfillment tool alongside Product Upload.

There is no Chrome Extension at this time. All imports are handled through the Product Upload web dashboard, which works in any browser on desktop or mobile.

Yes. Any credits you do not use in a billing cycle will carry over and accumulate as long as your subscription is active. For example, if you have 91 credits remaining when your plan renews with 100 new credits, you will have 191 credits available.

Each product URL you import uses one credit. However, if a supplier website lists each colour or style as a separate URL, importing all colours of the same product will use one credit per URL.

To avoid unexpected credit usage, start with a small test batch when importing from a new supplier. If you believe credits were consumed incorrectly, contact support and we can review your import history and top up your balance if needed.

Yes. Every product you have imported and published belongs to your store permanently. Cancelling your subscription or uninstalling Product Upload will not remove any products from your store.

You will be notified when you are approaching your plan's monthly import limit. Once reached, you can upgrade to a higher plan to continue importing, or wait until your limit resets at the start of your next billing cycle.

Products already imported are never affected.

Yes. Product Upload can import products from websites in any language. The AI will extract product data regardless of the source language.

However, titles, descriptions, and variant names (such as sizes and colours) may come through in the supplier's original language. You can use the Custom AI Prompt to request translations - for example, "Translate all product content to English" or "Keep variant names in their original language but translate descriptions to French."

Variant names like sizes and colours are extracted directly from the supplier's website. If the source page is in another language, the variants may appear in that language by default.

To fix this, add a translation instruction to your Custom AI Prompt in the Customize menu - for example, "Translate all variant option names to English." Using Quality AI mode also tends to produce more accurate translations.