Frequently Asked Questions

Everything you need to know about using Product Upload, sourcing products, and managing your account.

1. Getting Started & Core Functionality

Adding products is simple: (1) Copy the product URL from a marketplace (like Amazon, Alibaba, or eBay), (2) Paste it into the Product Upload downloader, (3) Review auto-filled details like title, description, and images, and (4) Click "Publish".
The app supports millions of websites, including major platforms like Amazon, AliExpress, Alibaba, Etsy, eBay, Shein, and TaoBao. It also has direct integrations for WooCommerce, BigCommerce, and Magento.
Yes, bulk importing is supported for many sites, allowing you to select entire catalogs or lists of products instead of adding them one by one.

By default, the app often imports products as Drafts to allow for review. To see them live, you must change the status to "Active" and ensure they are assigned to a "Sales Channel" in your Shopify admin.
This can occur if images are stored within the product description rather than the main gallery. It can also happen if the source site has security measures (like CAPTCHAs) that block scrapers.
The app does not automatically remove products after they are imported. If products go missing, it is likely due to a third-party app or a manual action within Shopify.

No, the tool currently focuses on the initial sourcing and listing creation. It does not handle order fulfillment or inventory syncing after the product is added.
Yes, you can set a Price Multiplier in the "Customize" menu to automatically mark up products during the import process (e.g., set to 2 to double the supplier's price).
There is no Chrome Extension available at this time; all imports are managed through the app dashboard.

To cancel, you can either uninstall the app or switch to the "Free" plan via the plan tab in the app settings.
Yes. All data and products created by the app will remain in your store even after you unsubscribe or uninstall the app.